Technical Support Specialist

Role: IT Manager
Location: Rubery, Birmingham – site based
Salary: £50,000 to £60,000
Benefits: 8% non-contributory pension

Are you passionate about using data and technology to improve manufacturing performance? Do you enjoy solving problems, developing insightful reporting and driving business improvement? If so, this could be the perfect opportunity.

Our client, a well-established and growing manufacturing business, is looking to recruit a hands-on IT Manager to support its ongoing digital transformation. This is a varied and hands-on role offering the opportunity to work across manufacturing, IT and business systems, helping to improve processes through data, reporting and technology.

The Role

Working closely with production, quality and management teams, you will develop meaningful Power BI dashboards, analyse manufacturing data and support the integration of production systems with wider business applications. You'll also act as the key liaison with the company's external IT provider, helping to deliver technology projects and ensure business systems run efficiently. This is not currently a team management role but that may change in the future.

Key responsibilities include:

• Developing Power BI dashboards and automated management reports.
• Analysing production and quality data to identify trends and improvement opportunities.
• Supporting the integration of manufacturing equipment and business systems.
• Assisting with ERP, warehouse and shop floor technology projects.
• Coordinating with the outsourced IT provider on system improvements and deployments.
• Supporting continuous improvement initiatives across the business.
• General IT support when required.

About You

The ideal candidate will have experience using Power BI to create impactful dashboards and reports, along with strong analytical and problem-solving skills. You'll be comfortable working with data from multiple systems, and you will have experience within a manufacturing or production environment.

Experience with ERP systems such as SAP Business One, SQL, manufacturing technologies such as AOI, or warehouse systems would be very advantageous.

They are looking to take advantage of what AI and automation has to offer, so an interest in this area would be very welcome.

What's on Offer?

This is an excellent opportunity to join a forward-thinking manufacturer that is investing in technology and continuous improvement. You'll play a key role in shaping reporting, improving business processes and delivering projects that have a genuine impact on operational performance.

If you're looking for a role where you can combine Power BI, systems improvement and technology in a manufacturing environment, we'd love to hear from you.

Job Title: IT Graduate
Location: Cromer, Norfolk – Site and field based
Salary: £30,000
Benefits: Pension, 23 days holiday plus bank holidays, Accommodation.

This is a fantastic opportunity for a recent IT graduate to join a well-established, future-focused, and growing IT hosting and telecoms company based in a beautiful part of Cromer in Norfolk.
The role will be varied to say the least, and will involve customer support, IT and network support, field based projects, office operations as well as working with suppliers and ordering kit.They are happy to provide all sorts of training and support to make sure you can grow and develop with them.
As if that wasn’t enough, they will also help you with a place to live!

What are we looking for?

Firstly, you must be a recent IT graduate – we are looking for someone that has focused on infrastructure rather than software development – Computing or Computer Science would be ideal.

• Strong organisational skills and attention to detail
• Confident, friendly telephone manner and professional written communication
• Comfortable learning new IT systems and following procedures
• Ability to prioritise workload and manage multiple tasks
• You must have a driving licence

It would be great if you had:

• An interest or experience in telecoms, IT, networking, or web/hosting
• Familiarity with domains/DNS, Nominet, OpenSRS, UniFi, or MikroTik (not essential)

What’s in it for you?

• A permanent role in a growing independent communications business
• Training and mentoring across telecoms, IT, and customer operations
• Clear career progression and development opportunities
• Salary progression based on performance and length of service
• For the right candidate, optional accommodation may be available in a desirable property with beautiful views and access to scenic local walks. Rent would be discussed at offer stage.

Role: Workflow Automation Engineer
Location: Billericay Essex - Site based moving to one day a week at home
Salary: £45,000 to £55,000
Benefits: Pension, Training Budget, Bupa, Dental, Bonus

An exciting opportunity has arisen for a technically capable Workflow Automation Engineer to join a growing and forward-thinking organisation. This is a varied, hands-on role combining the design and development of business workflow automations that improve efficiency across the organisation using Make.com and also provde 1st/2nd line IT support coordinating with their outsourced IT proivider.

The Make.com experience is key in this role so if you have that and not much on the IT support side that will be fine.

We unfortunately can’t consider anyone that does not have Make.com experience.

The successful candidate will take ownership of internal IT support while also building and maintaining automated workflows using Make.com, integrating cloud-based systems and APIs to streamline business processes. Working closely with stakeholders, they will translate business requirements into practical technical solutions and play a key role in driving continuous improvement.

Key Skills & Experience:

• Proven expertise building workflow automations using Make.com
• Commercial experience providing 1st & 2nd line IT support
• Strong Microsoft 365 and Azure administration skills
• Experience supporting Windows environments, hardware, networking and cloud technologies
• Knowledge of APIs, webhooks, JSON and system integrations would be helpful.
• Excellent troubleshooting, communication and problem-solving skills

This is an excellent opportunity for an IT professional with a passion for automation to make a real impact within a business that embraces technology and innovation.

The company have doubled in size over the last few years and are on a massive growth trajectory. Their culture in very friendly and supportive and their offices are amazing! Great opportunities for growth a personal development.

Job Title: RPG Developer
Location: Leeds– Hybrid (Office based three days per week)
Salary: £60,000 to £65,000
Benefits: Bonus, Pension

Part of a larger global group this company has doubled in size over the last five years and works with some large household names in the UK.

We are looking for an experienced RPG Developer, commutable to Leeds to join a small team of developers working on a large client application that focuses on the distribution sector.

The role is predominantly to develop and support their key customer applications, as well as any in house development required. The role will be a key part of their innovation strategy to further develop an experienced development team.

What are we looking for?

We are looking for a highly proficient and experienced RPG Developer that is able to proactively develop a good working relationship with a customer, and work autonomously alongside them. You will not be just following specs but possibly righting them before coding.

Skills required:

• RPG
• ILE
• SQL
• CLP
• IBMi OS
• Query 400 and DFU
• Client relationship management (software liaison)
• Experience with an IDE such as VS code or RDI (Desirable)