One of the UK’s largest and foremost law firms is currently looking to Client Experience Expert to join their contact team in the Sheffield office.

Offering a salary circa £27,000 plus excellent benefits including pension scheme, childcare vouchers, and discounted gym membership, this is a fantastic opportunity to join one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2024.

Your Role and What You'll Be Doing

As a Client Experience Expert, you’ll be the first point of contact for our clients, ensuring excellent service in every interaction, whether with clients or colleagues, across all communication channels managed by the Contact team. Her’s a bit more detail…

• Handle internal and external client calls and digital enquiries across all areas of the firm, whilst upholding Irwin Mitchell’s values and ethics.
• Rotate across departments within the Contact team based on client demand.
• Assist clients obtaining the necessary support, either directly or by directing them to the appropriate area of the firm.
• Take ownership of the client experience, prioritising the client in all interactions, and escalating any concerns to the Client Experience Leader when necessary.

About You

This is what you’ll need to have to be suitable for the Client Experience Expert role……

• Prior experience in a Contact Centre or a similar setting.
• Significant background in a customer service or client services.
• Confidence in managing difficult and sensitive conversations.
• Outstanding listening and questioning abilities.
• Proven problem-solving skills.

Our Benefits

This is what is on offer

• 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

Interested? If you think you're right for this Client Experience Expert role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.

Sales & Operations Executive
High-End Residential Interiors

The Role

• Managing client enquiries and conducting design-led consultations
• Preparing detailed quotations and converting high-value sales
• Coordinating surveys, suppliers and installation schedules
• Overseeing logistics and project timelines
• Negotiating with premium manufacturers and maintaining supplier relationships
• Supporting project financial tracking and margin control

About You

• Experience within high-end residential interiors, bespoke fit-out, kitchens, bathrooms or windows and doors
• Strong sales and project coordination experience
• Commercially aware with supplier negotiation experience
• Highly organised, customer-focused and detail-oriented
• Ambitious and keen to progress into leadership

Business Development Executive

Consultative Field Sales, Health and Safety Products

Why Join?

• 
  £37,500–£40,000 basic salary
• 
  Uncapped commission with genuine £50,000+ OTE
• 
  Car allowance (mileage provided)
• 
  24 days holiday + bank holidays
• 
  Company pension scheme
• 
  Private healthcare scheme
• 
  Company phone, laptop and full demonstration kit
• 
  Ongoing product, market and regulatory training
• 
  Modern on-site facilities including gym and subsidised canteen
• 
  Clear progression — promotion from within

What You’ll Be Doing

• 
  Managing and developing your own sales territory
• 
  Proactively winning new business through consultative prospecting
• 
  Conducting site visits and client meetings to identify needs and present tailored solutions
• 
  Building and managing a strong pipeline through to close

What We’re Looking For

• 
  Proven B2B field sales experience managing your own territory
• 
  Strong consultative selling and questioning skills
• 
  Confidence in prospecting and generating new business
• 
  Comfortable balancing new business development with account management
• 
  Full UK driving licence
• 
  Self-motivated, resilient and commercially driven

• Installation, servicing, and repair of CCTV and alarm systems
• Working across commercial and residential sites
• Home-based position with travel throughout the region
• Paid from leaving home to returning home

• Company van provided
• Full uniform supplied
• Stable, long-term opportunity within a professional security team

• Proven experience installing and maintaining CCTV and intruder alarm systems
• Strong fault-finding and servicing skill
• Ability to work independently and manage your own schedule
• Full UK driving licence