Contract 1st/2nd Line IT Support

Job Title: Contract 1^st/2^nd Line IT Support
Location: Warrington – Site Based
Day Rate: £200 to £220
Duration: 3 Months

Excellent opportunity to join the IT support team of a very well-established and expanding company based in Warrington.

They have a highly successful, rapidly growing presence and a reputation for excellent quality and service which the IT team also adhere to when delivering support to their users over multiple sites in the UK.

We are looking for a 1^st/2^nd line support contractor who is immediately available and has experience in the following:

• Lenovo and Dell hardware
• Microsoft 365 Platform
• Logitech Video Conferencing tools
• Extensive knowledge of Microsoft Windows 11

The Role

Manage and maintain Lenovo and Dell hardware including laptops, monitors, and related peripherals. Samsung and Apple mobile phones and tablets.

• Support incidents and training requests related to the Microsoft 365 Platform, including Teams, ensuring seamless communication and collaboration.
• Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings.
• Document and track all incidents and service requests using the company's IT service management system
• Collaborate with the IT team to escalate more complex issues and ensure swift resolution.

What are we looking for:

Proven experience as an IT 1st / 2nd Line IT Support Analyst

• Technical Proficiency: Strong knowledge of Lenovo and Dell hardware, Microsoft 365 Platform, Logitech Video Conferencing tools, and extensive knowledge of Microsoft Windows 11.
• Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, often on the first attempt.
• Customer Service Orientation: Excellent communication skills to understand user needs and provide timely updates and solutions.

• Company car
• 10% bonus
  
  The Role:
  As an Area Sales Manager covering the South East region, spanning from Peterborough and Norwich down to Portsmouth, your responsibilities will include:
• Driving sales in your designated area
• Building and maintaining client relationships
• Delivering excellent customer service
• Ensuring targets are met and exceeded
• Providing training and technical support to clients
  
  The Candidate:
  The ideal candidate for the Area Sales Manager role will have:
• Proven experience in a similar sales role, where you have ideally sold into independent and national retailers
• Excellent communication and negotiation skills
• The ability to build and maintain strong client relationships
• A customer-focused approach to sales
• A strong drive to meet and exceed sales targets
  
  Our client is a leading independent supplier of recreational water treatment chemicals, equipment, and services.
  
  Specialising in supplying both trade and professional shops, as well as leading commercial customers, they provide complete solutions for all swimming pool and hot tub needs, incorporating an attractive and innovative range of water treatment products, dosing equipment, training, and technical support.
  
  If you are an experienced sales professional looking for a new challenge, this Area Sales Manager role could be the perfect fit for you. Apply now to join a leading company in the recreational water treatment industry.
  
  If you have experience or interest in the following roles, this Area Sales Manager position could be of interest to you: Regional Sales Manager, Territory Sales Manager, Business Development Manager, Sales Account Manager, or Sales Representative.

• Develop and implement strategies to win new business in the automotive sector.
• Engage in a full 360-degree role, from initial introduction to product launch.
• Collaborate with technical teams to ensure product compatibility before production.
• Navigate complex and lengthy sales cycles with major industry players.
• Strengthen relationships with existing clients while expanding the client base.

• Experience in technical, product led, own label manufacturing sales.
• Familiarity with the automotive sector is preferred but not essential.
• Proven track record of winning new business and managing client relationships.
• Ability to work collaboratively with technical teams.
• Excellent communication and negotiation skills.

• Basic salary of upto £30k
• Uncapped bonus (could easily earn £50k to £60k)
• Free Parking
• Pension
• Holiday
• Great opportunity for future development into Key Account Management or Sales Management
• Full product training

• Telesales experience
• A positive “can do” attitude
• Fire in the belly
• Ambition