Contract 1st/2nd Line IT Support

Warrington

£200 - £220

Permanent

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Contract 1st/2nd Line IT Support

Job Title: Contract 1^st/2^nd Line IT Support
Location: Warrington – Site Based
Day Rate: £200 to £220
Duration: 3 Months

Excellent opportunity to join the IT support team of a very well-established and expanding company based in Warrington.

They have a highly successful, rapidly growing presence and a reputation for excellent quality and service which the IT team also adhere to when delivering support to their users over multiple sites in the UK.

We are looking for a 1^st/2^nd line support contractor who is immediately available and has experience in the following:

Lenovo and Dell hardware
Microsoft 365 Platform
Logitech Video Conferencing tools
Extensive knowledge of Microsoft Windows 11

The Role

Manage and maintain Lenovo and Dell hardware including laptops, monitors, and related peripherals. Samsung and Apple mobile phones and tablets.

Support incidents and training requests related to the Microsoft 365 Platform, including Teams, ensuring seamless communication and collaboration.
Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings.
Document and track all incidents and service requests using the company's IT service management system
Collaborate with the IT team to escalate more complex issues and ensure swift resolution.

What are we looking for:

Proven experience as an IT 1st / 2nd Line IT Support Analyst

Technical Proficiency: Strong knowledge of Lenovo and Dell hardware, Microsoft 365 Platform, Logitech Video Conferencing tools, and extensive knowledge of Microsoft Windows 11.
Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, often on the first attempt.
Customer Service Orientation: Excellent communication skills to understand user needs and provide timely updates and solutions.

Coburg Banks Limited is acting as an Employment Business in relation to this vacancy.

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